Terms and Conditions
TERMS & CONDITIONS (Domestic)
THE FOLLOWING TERMS AND CONDITIONS FORM THE BUSINESS AGREEMENT BETWEEN THE HOUSEHOLDER(S) AND CLEAN-ESSENCE (THE INTRODUCTORY BUSINESS).
Our services are offered at a rate from £19.50 per hour, reflecting the high standards, reliability, and professionalism associated with Clean-Essence. All pricing is fully transparent with no hidden extras, and a minimum booking of 2 hours per week applies.
Clean-Essence offers exceptional value across all areas we cover through carefully selected, experienced self-employed cleaners.
The hourly rate consists of:
* The Clean-Essence Retainer, and
* The self-employed cleaner’s hourly rate
The Retainer is payable quarterly by standing order to Clean-Essence, covering the introduction, administration, and ongoing support provided throughout the business agreement.
The remaining balance of the hourly rate is paid directly by the householder to the self-employed cleaner on a weekly basis, following each visit and completion of agreed duties.
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BUSINESS AGREEMENT TERMS
1. INTRODUCTION
1.1 Clean-Essence shall introduce a self-employed cleaner to the householder, subject to the terms of this business agreement. Any changes to the agreed number of cleaning hours may affect the Retainer payable and remain subject to minimum charges.
1.2 The householder agrees to pay Clean-Essence the Retainer in advance for the introduction of the cleaner and for ongoing support throughout the business agreement.
1.3 This business agreement shall run for an initial minimum period of 1 month from the date of commencement and shall continue thereafter on a rolling quarterly basis.
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2. PAYMENT OF THE CLEAN-ESSENCE RETAINER
2.1 The initial 1-month Retainer payment is due immediately upon signing this agreement.
2.2 The householder agrees to set up a standing order, payable monthly (paid for on the 28th of each month) in advance.
2.3 Failure to make Retainer payments for more than one month, or failure to notify Clean-Essence of changes to agreed hours, will constitute a serious breach of this agreement.
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3. HOUSEHOLDER OBLIGATIONS
3.1 The householder shall engage the self-employed cleaner under a separate Contract for Services, agreed directly between both parties.
3.2 The householder is responsible for providing a safe working environment and must ensure adequate insurance cover is in place to protect against liabilities relating to the cleaner.
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4. OBLIGATIONS OF CLEAN-ESSENCE
4.1 Clean-Essence will introduce a suitable self-employed cleaner to the householder.
If the householder is dissatisfied with the cleaner and notifies Clean-Essence that services are to cease:
* 4.1.1 Clean-Essence will make reasonable efforts to provide a replacement cleaner
* 4.1.2 A refund or credit will be issued for any period the householder is without a cleaner following notification
4.2 If a suitable replacement cannot be found, termination clauses (Section 7) may apply.
4.3 Clean-Essence will carry out its services with reasonable care and professional skill at all times.
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5. INSURANCE
5.1 Clean-Essence maintains Public Liability Insurance of no less than £2,000,000 for each cleaner introduced.
5.2 Clean-Essence (and its insurers) shall not be liable for:
* The first £100 of any claim, or
* Any claim valued at £100 or less
(Except where clause 6.2 applies)
5.3 Insurance cover may not apply where:
* 5.3.1 The cleaner has not been vetted by Clean-Essence
* 5.3.2 Equipment or materials used are not supplied by the householder
* 5.3.3 The terms of this agreement are breached
* 5.3.4 Products containing bleach are provided for use
* 5.3.5 The householder’s own insurance has not been utilised as the primary cover
Cleaners introduced by Clean-Essence are primarily covered under the householder’s own insurance, with Clean-Essence insurance acting as a secondary (contingency) cover, where loss or damage results from the cleaner’s proven negligence.
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6. LIABILITY
6.1 Clean-Essence shall not be liable for:
* 6.1.1 Any loss exceeding insurance limits
* 6.1.2 Any failure by a self-employed cleaner to fulfil their obligations
* 6.1.3 Failure to return keys
* 6.1.4 Theft, loss, or collusion involving the cleaner
6.2 Clean-Essence shall be liable to the householder:
* 6.2.1 Where it has failed to act with reasonable care and skill
* 6.2.2 For death or personal injury caused by its negligence
6.3 Nothing in this agreement affects the statutory rights of the householder.
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7. TERMINATION
7.1 Clean-Essence may terminate this agreement by providing one calendar month’s written notice.
7.2 The householder may terminate the agreement after the initial 1-month period by providing one calendar month’s written notice.
7.3 Any outstanding initial payments remain payable upon termination.
7.4 Immediate termination may occur where either party commits a serious breach.
7.5 Where Clean-Essence is at fault, any unused Retainer balance will be refunded.
7.6 The householder agrees not to engage any cleaner introduced by Clean-Essence, directly or indirectly, for a period of 12 months following termination.
7.7 It is the responsibility of the householder to cancel any standing order. Any payments received after termination may incur a £20 administration fee.
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8. GENERAL
8.1 All obligations entered into by householders are joint and several.
8.2 If any provision of this business agreement is found to be void, invalid, or unenforceable, the remainder shall remain in full force and effect.
8.3 Clean-Essence reserves the right to amend these terms by providing at least 30 days’ notice, including publication on its website.